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Shipping & Returns

Products purchased will be delivered by TheGreenRoadShop.com to the address provided by the Customer.
Deliveries of goods will take place during all working days and may be split in subsequent shipments, without implying any responsibility for TheGreenRoadShop.com.
Normally couriers are not responsible to make any phone calls prior the delivery or to arrange for it at a particular time.
Generally the goods will be delivered by courier within 2-3 days from the receipt of the payment: such terms are not binding for TheGreenRoadShop.com due to market availability of products or to any cause of force majeure,
TheGreenRoadShop.com deliveries will be carried out only by registered mail or by courier.
Delivery times and costs depend on the method of delivery, weight of the product and the used carrier.
The availability of products and related delivery times reflect the information provided to TheGreenRoadShop.com by suppliers/manufactures: in case of any change TheGreenRoadShop.com will promptly inform the customer via e-mail message or phone call. The customer can either accept the new terms, a replacement product or cancel the order and get (if he has already made the payment by credit card or bank) the money back with no additional charges for TheGreenRoadShop.com.
Normal conditions for shipments, delivery times and related costs are reported below.

Delivery times


Registered Mail. Central/ Northen Italy: 3-5 business days; Southern Italy and islands: 4-6 business days.
Courier: 3-4 business days.
Warning: The delivery time does not include the time needed by TheGreenRoadShop.com for preparing and packaging the order.

Collecting the product at TheGreenRoadShop.com premise.
If the customer chooses this option, he will receive a phone call from our staff to arrange the withdrawal of ordered goods.

Shipping costs


Shipping cost depend on the weight of the product: it is handled automatically by the system which will highlight total shipping costs before the confirmation of the order.
The minimum cost is € 15.00 for shipping via courier and € 6.00 for shipping via registered mail. Additional insurance cost (optional) is € 5.00.

Parcels are sealed with tape for security reasons. The Customer is responsible to verify, before the acceptance, the package integrity (not damaged or wet) which shall comply with the above mentioned standards.
If you have doubts about the integrity of the package,proceed to acceptance with reserve signing the form and explicitly to courier the possibility that the parcel has been tampered. If you don't follow the above-mentioned procedure you cannot require any repayments from the carrier for the damage to the items ordered. Thereafter, you must send an 'e-mail to TheGreenRoadShop.com through the contact form
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